Newly Launched “Pan Pacific Cares” Promises to Welcome the New Normal in Travel

The pandemic outbreak has upended the world greatly and more so for the hospitality industry. From more emphasis on safety, hygiene and social distancing, to greater push towards digitalisation and building the trust and confidence of our travellers, this 'new normal' will gravitate us towards companies who consciously care for their customers.

Pan Pacific Hotels Group launched "Pan Pacific Cares" as we welcome this 'new normal'. As we stay committed to be the trusted travel companion, “Pan Pacific Cares” promises to ensure the well-being of our guests and associates, as well as care for the community and the environment.

Redefining ‘Clean Stays’ standards to meet the new normal

We have implemented various measures and elevated protocols as required by WHO and respective local government authorities.

Collaborating with Diversey, a leader in healthcare and infection prevention, our hotels, resorts and serviced suites will follow recommended protocols in accordance with World Health Organisation (WHO) guidelines. The properties will use best-in-class cleaning and infection prevention solutions, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19).

Housekeeping Attendant disfecting guest room at
PARKROYAL on Beach Road with the Professional Cordless
Electrostatic Handheld Sprayer

Housekeeping Supervisor using the Ultronic UV torch to
inspect guest room at PARKROYAL on Beach Road

All guests will also be given “Pan Pacific Care Packs” comprising hand sanitisers, surgical masks and disinfectant wipes when they check into the hotel.

Guests can soon be able to enjoy a wellness channel in the guestrooms featuring exercise routines such as pilates, barre and yoga, as well as self-care massage for relaxation and relief from the stresses of travel soon. 

Below are the key highlights of the “Clean Stay” standards in areas that include guest rooms, meeting rooms and dining outlets:

1. Use of electrostatic spray wtih Oxivir disinfectant (Oxivir, an Accelerated Hydrogen Peroxide (AHP) based cleaner and disinfectant, is 100% biodegradable by breaking down into water and oxygen, thereby ensuring care for the environment as well)
2. ULTRONIC UV lights to inspect all disinfected and sanitised guestrooms
3. Contactless check in and check out where possible
4. Contactless payment where possible
5. Standard WHO protocols of safe distancing, thermal scanning, using safe entry codes for tracking, wearing of masks and using of hand sanitisers

Note: Our Operating procedures may have to be reviewed where needed in order to be in line with local practices or comply with guidelines issued by local authorities.

View our infographics below to find out more on the enhanced safety measures in our properties.

Infographics on Enhanced Safety Measures in Guest Rooms

Infographics on Enhanced Safety Measures in Dining Outlets

Infograhics on Enhanced Safety Measures in Meeting Spaces

Serving the community in need amidst COVID-19 outbreak

Bringing joy and care to people comes naturally to us at Pan Pacific. Through these challenging times, our hotels have reached out to serve those in the community who are needy and also appreciate those who have dedicated themselves as frontline warriors to combat the global pandemic. Find out more in our blog post on "Helping the Homeless and Healthcare Heroes During COVID-19".

Flexible Cancellation Policies

We want to ensure your peace of mind when booking your future stays and events with us as we rolled out flexible reservation policies. Find out more on the latest policies here.

Extension of status for Pan Pacific DISCOVERY Platinum and Black members

Currently, with global travel restrictions as well as lockdowns in many countries, we understand that your travels plans have been shelved. Hence, we are providing greater flexibility to ensure your status and rewards remain unaffected. Find out more in our blog post on "Savour Exclusive Membership Privileges with Pan Pacific DISCOVERY – Your Window to the World".