Pan Pacific Hotels Group Launches “Pan Pacific Cares” Promise To Welcome The New Normal in Travel

Singapore, June 11, 2020 – As we all emerge from this unprecedented crisis, we believe that travellers will face a new normal. There will be a heightened awareness of safety, hygiene and cleanliness, which gravitates us towards companies who consciously care for their customers.

“Pan Pacific Cares” promises to ensure the well-being of our guests and associates, as well as care for the community and the environment.

Redefining ‘Clean Stays’ standards to meet the new normal

Collaborating with Diversey, a leader in hygiene and infection prevention solutions, Pan Pacific Hotels Group (PPHG) will implement protocols in accordance with World Health Organisation (WHO) guidelines. The properties will use best-in-class cleaning and infection prevention solutions from Diversey, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by the US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19).

Housekeeping Attendant disinfecting guest room at PARKROYAL on Beach Road with the Professional Cordless Electrostatic Handheld Sprayer 

The Group will introduce electrostatic sprayers to apply the Oxivir disinfectant. Oxivir, an Accelerated Hydrogen Peroxide (AHP) based, fast acting cleaner and disinfectant, uses active ingredients that break down into water and oxygen after use, thereby ensuring care for the environment as well. This is core to PPHG’s sustainable belief. The prescribed solution is not hazardous for users and does not contain any respiratory irritants. These higher standards of deep cleaning and use of healthcare grade chemicals ensure that we are best placed to take care of our guests, associates and the environment.

Additional protocols including increased cleaning frequency by five folds, enhanced two-step cleaning and disinfecting process, and laundering linens at 70 degrees Celsius, have been rolled out at all properties in accordance with new guidelines by WHO.

All properties will undergo stringent training by Diversey’s experts to ensure that they comply with the elevated processes and methodology.

Housekeeping Supervisor using the Ultronic UV torch to 
inspect guest room at PARKROYAL on Beach Road

Re-engineering processes to give greater confidence in travel

PPHG has already implemented the standard WHO protocols of safe distancing, thermal scanning, using safe entry codes for tracking, wearing of masks and using of hand sanitisers since the beginning of the outbreak.

PPHG will also be implementing contactless check-in and check-out, contactless payment and new measures for dining operations. In addition, PPHG will soon introduce ULTRONIC UV lights to inspect all disinfected and sanitised guestrooms for further assurance.

All PPHG guests will be given “Pan Pacific Care Packs” comprising hand sanitisers, surgical masks and disinfectant wipes when they check into the hotel.

Guests can soon be able to enjoy a wellness channel in the guestrooms featuring exercise routines such as pilates, barre and yoga, as well as self-care massage for relaxation and relief from the stresses of travel soon.

“At Pan Pacific, the safety, comfort, and peace of mind of our guests and associates is our top priority”, said Mr Choe Peng Sum, Chief Executive Officer, Pan Pacific Hotels Group. “They have put their trust in us to provide them with sincere and heartfelt service. We are committed to spare no expense in caring for our guests with the ‘Pan Pacific Cares’ promise.”

For more information, visit www.panpacific.com/panpacificcares. 

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