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Pan Pacific Hotels Group Launches “Pan Pacific Cares” Promise To Welcome The New Normal in Travel

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Pan Pacific Hotels Group Launches “Pan Pacific Cares” Promise To Welcome The New Normal in Travel

Singapore, June 11, 2020 – As we all emerge from this unprecedented crisis, we believe that travellers will face a new normal. There will be a heightened awareness of safety, hygiene and cleanliness, which gravitates us towards companies who consciously care for their customers.

Pan Pacific Cares” promises to ensure the well-being of our guests and associates, as well as care for the community and the environment.

Redefining ‘Clean Stays’ standards to meet the new normal

Collaborating with Diversey, a leader in hygiene and infection prevention solutions, Pan Pacific Hotels Group (PPHG) will implement protocols in accordance with World Health Organisation (WHO) guidelines. The properties will use best-in-class cleaning and infection prevention solutions from Diversey, such as Oxivir and Virex II 256, which are healthcare grade disinfectants that are certified and approved by the US Environmental Protection Agency (EPA) to be effective against SARS-CoV-2 (COVID-19).


Housekeeping Attendant disinfecting guest room at PARKROYAL on Beach Road with the Professional Cordless Electrostatic Handheld Sprayer 

The Group will introduce electrostatic sprayers to apply the Oxivir disinfectant. Oxivir, an Accelerated Hydrogen Peroxide (AHP) based, fast acting cleaner and disinfectant, uses active ingredients that break down into water and oxygen after use, thereby ensuring care for the environment as well. This is core to PPHG’s sustainable belief. The prescribed solution is not hazardous for users and does not contain any respiratory irritants. These higher standards of deep cleaning and use of healthcare grade chemicals ensure that we are best placed to take care of our guests, associates and the environment.

Additional protocols including increased cleaning frequency by five folds, enhanced two-step cleaning and disinfecting process, and laundering linens at 70 degrees Celsius, have been rolled out at all properties in accordance with new guidelines by WHO.

All properties will undergo stringent training by Diversey’s experts to ensure that they comply with the elevated processes and methodology.

Housekeeping Supervisor using the Ultronic UV torch to 
inspect guest room at PARKROYAL on Beach Road

Re-engineering processes to give greater confidence in travel

PPHG has already implemented the standard WHO protocols of safe distancing, thermal scanning, using safe entry codes for tracking, wearing of masks and using of hand sanitisers since the beginning of the outbreak.

PPHG will also be implementing contactless check-in and check-out, contactless payment and new measures for dining operations. In addition, PPHG will soon introduce ULTRONIC UV lights to inspect all disinfected and sanitised guestrooms for further assurance.

All PPHG guests will be given “Pan Pacific Care Packs” comprising hand sanitisers, surgical masks and disinfectant wipes when they check into the hotel.

Guests can soon be able to enjoy a wellness channel in the guestrooms featuring exercise routines such as pilates, barre and yoga, as well as self-care massage for relaxation and relief from the stresses of travel soon.

“At Pan Pacific, the safety, comfort, and peace of mind of our guests and associates is our top priority”, said Mr Choe Peng Sum, Chief Executive Officer, Pan Pacific Hotels Group. “They have put their trust in us to provide them with sincere and heartfelt service. We are committed to spare no expense in caring for our guests with the ‘Pan Pacific Cares’ promise.”

For more information, visit www.panpacific.com/panpacificcares

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Pan Pacific Hotels Group

Pan Pacific Hotels Group Limited is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. 

Based in Singapore, Pan Pacific Hotels Group owns and/or manages nearly 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe. 

Voted “Best Regional Hotel Chain” by readers in Asia from 2017 to 2019, Pan Pacific Hotels Group comprises three brands: “Pan Pacific”, PARKROYAL COLLECTION and PARKROYAL. Sincerity is the hallmark of Pan Pacific Hotels Group. 

The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.

Visit www.panpacific.com

Contacts

Sirinate Meenakul

Sirinate Meenakul

Press contact Vice President, Brand Marketing & Communications Pan Pacific Hotels Group +65 6808 1256
Jastina Balen

Jastina Balen

Press contact Director, Communications Pan Pacific Hotels Group +65 6808 1243
Wong Liyan

Wong Liyan

Press contact Senior Manager, Communications Pan Pacific Hotels Group +65 6808 1265
Elaine Chan

Elaine Chan

Press contact Director of Marketing Communications PARKROYAL COLLECTION Marina Bay, Singapore +65 6845 1239
Zareen Huang

Zareen Huang

Press contact Director of Marketing Communications PARKROYAL COLLECTION Pickering, Singapore +65 6809 8806
Michelle Whittemore

Michelle Whittemore

Press contact Director, Marketing Communications Pan Pacific London +44 7516 030766
Ellen Zhang

Ellen Zhang

Press contact Marketing Communications Manager Pan Pacific Tianjin +86 22 5863 8888 8816
Karlee Walker

Karlee Walker

Press contact Marketing & Communications Manager Pan Pacific Perth +61 8 9224 7720
Christina Wu

Christina Wu

Press contact Marketing Communications Manager Pan Pacific Ningbo +86 574 8911 8888 Ext.6578
Han Nguyen

Han Nguyen

Press contact Marketing Executive PARKROYAL Saigon +84 3842 1111 Ext 723
Sayaka Saito

Sayaka Saito

Press contact Manager, Public Relations / Brand Management BELLUSTAR TOKYO, A PARTNER OF PAN PACIFIC HOTELS AND RESORTS / HOTEL GROOVE SHINJUKU, A PARTNER OF PARKROYAL HOTELS AND RESORTS +81 3 6233 7693
Nguyen Thuy Linh

Nguyen Thuy Linh

Press contact Marketing & Communications Manager Pan Pacific Hanoi +84 (0)24 3823 8888
Pai Wiboonsuk

Pai Wiboonsuk

Press contact Marketing Manager - Victoria +61 3 9027 2114
Chris Lim

Chris Lim

Press contact Marketing Executive, PR & Communication PARKROYAL Monash Melbourne +61411281537 PARKROYAL Monash Melbourne
Edra Godinho

Edra Godinho

Press contact Marketing Communications Manager Pan Pacific Toronto +14164442511
Teresa Koh

Teresa Koh

Press contact Director of Marketing Communications Pan Pacific Orchard +6590177285
Germaine Yang

Germaine Yang

Press contact Director of Marketing Pan Pacific Singapore +65 9653 6338 Website Instagram Facebook

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